1. Introduction
The Property Platform.com.au Pty Ltd ("TPP", "we", "our", "us") manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to:
- Customers (buyers, sellers, landlords and tenants);
- Partners (agents, agencies, brands and suppliers);
- Visitors to our websites.
2. Personal Information We Collect
Identity and Contact Information
- Name
- Position or title
- Employer or entity name
- Email address
- Phone number
Financial and Transaction Information
- Credit card details
- Bank account details
- Commission structures and splits
- Financial Agreement details
- Transaction and disbursement history
Technical Information
- IP address
- Device and browser information
- Website usage and analytics data
Marketing Preferences
- Communication preferences
- Subscription information
Financial information is treated as confidential and collected only where reasonably necessary.
3. How We Collect Information
We collect information:
- Directly from you through online forms and account registration;
- When processing payments;
- Via secure payment gateways;
- Through cookies and analytics tools;
- From third parties where reasonably necessary.
4. Purpose of Collection
We collect and use personal information to:
- Provide access to the Platform;
- Facilitate Financial Agreements;
- Calculate, collect and distribute commissions;
- Process payments and refunds;
- Provide reporting and reconciliation;
- Improve functionality and security;
- Comply with legal obligations.
5. Commission Collection and Disbursement
Where commission-based transactions occur:
- TPP may collect commission amounts from Customers;
- TPP may calculate and distribute commissions to authorised recipients;
- Financial Agreement data may be disclosed to relevant parties for administration, reconciliation and accounting.
Such use and disclosure occurs for the primary purpose of administering contractual arrangements facilitated through the Platform.
6. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors and financial institutions;
- Accounting and bookkeeping providers;
- IT and cloud hosting providers;
- Professional advisers;
- Regulatory authorities where required by law;
- Parties to a Financial Agreement.
7. Overseas Disclosure
Some service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.
8. Storage and Security
We implement reasonable safeguards including:
- Secure hosting environments;
- Encrypted payment processing;
- Role-based access controls;
- Restricted access to financial information.
Personal information is retained only as long as necessary for business and legal purposes.
9. Direct Marketing
We may send marketing communications where permitted by law.
You may opt out at any time via unsubscribe links or by contacting:
support@thepropertyplatform.com
10. Access and Correction
Requests for access or correction may be made to:
The Property Platform.com.au Pty Ltd
7 Dicameron Court, Thornlands QLD
Email: support@thepropertyplatform.com
Identity verification may be required.
11. Complaints
If you believe we have breached the Privacy Act 1988 (Cth), please contact us.
If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Updates
We may update this Privacy Policy from time to time. The current version will be published on our website.